While speaking: Speak succinctly, clearly, not affecting those around you, with a cheerful, positive voice that shows readiness to help. End the call with a greeting or thank you and gently hang up the phone. Set the phone ringtone loud enough to hear, without letting it disturb those around you.

1. Answer within three rings.
2. When making a call, the first sentence: Greeting + self-introduction.
3. When answering the phone, the first sentence: Hello + your name + listening.
4. While speaking: speak succinctly, clearly, without affecting those around, with a cheerful and positive voice that shows readiness to help.
5. Avoid arguments over the phone. If necessary, remain calm.
6. Speak politely, listen to what others say, speak clearly and comprehensibly so others can understand you.
7. Do not interrupt others when you already know what they are going to say.
8. End the call: with a greeting or thank you and gently hang up the phone.
9. Set the phone ringtone loud enough to hear, but not so loud that it disturbs others around you (especially for mobile phones).
10. In case the caller leaves a message, the recipient has the responsibility to convey the message as soon as possible.