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Stand upright, direct your gaze to the person you’re addressing to show respect; maintain a straight back posture, nod in greeting; smile to show friendliness; a friendly smiling eye expresses goodwill after greeting; if the person being greeted is currently engaged with others, a smile or a nod to acknowledge their presence may suffice.

1. Cách chào hỏi:

  • Stand upright, direct your gaze to the person you’re speaking with to show respect
  • Maintain a straight back posture, nod in greeting
  • Smile to show friendliness
  • Your friendly smiling eyes express goodwill after greeting
  • When the person being greeted is interacting with others, you might just need to smile or nod to acknowledge them

Target

Greeting Method

Greeting Timing

Customer/Partner

Hello Sir/Madam

When customers arrive

When customers leave

Hello Ms/Mr

Handshake, Smile and Greet

Subordinates greeting superiors

Hello Mr/Ms

When first meeting in the day

Hi Mr/Ms

Colleagues

Hello

Hi

When first meeting in the day

  • Greeting priority order: Subordinates greet superiors first, when greeted, superiors reply; Colleagues at the same level: younger persons greet older ones first.
  1. Handshake Guidelines:

Use one hand and mainly the right hand to shake hands.

When shaking hands, look straight into the person’s eyes (avoid looking into the eyes of the person you’re shaking hands with if they are the President or the head of a religious community).

Shake hands from an equal position, stand straight (women may sit) in a friendly and respectful manner. Only a light squeeze to express warmth and intimacy is necessary.

Handshake one by one in order of arrival, age, and rank. When in a lower social position, wait for the partner to reach out their hand first.

Do not bow or hold both hands of the person you are shaking hands with.

Avoid demonstrating a hunched posture, bending excessively no matter how important the individual is.

Do not shake hands for too long, shake violently, shake multiple times, shake too enthusiastically, shake hands while laughing and talking loudly, grinning broadly, or raise both hands.

Do not let go or loosen your hand or appear uninterested when shaking hands.

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Hotline: (84-254) 3515 758

Fax: (84-254) 3515 759

Email: contact.pos@ptsc.com.vn

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